The Pro Pass is sold by our online reseller and Merchant of Record, Paddle.com, and refunds are paid by Paddle. This policy works together with Paddle’s Refund Policy and your statutory rights; where either gives you more, you get the more generous right.

14-day money-back guarantee

If you are not happy with your Pro Pass, for any reason, you can have a full refund within 14 days of purchase. No questions asked, however much you have used it.

How to ask

• Write to support@cvskit.com from the email you bought with, and include your order number from Paddle’s receipt if you have it. We handle every request by hand and reply by email.
• Or ask Paddle directly: open paddle.net or the link in your receipt and choose “Request refund”.

What happens after a refund

• Paddle returns the full price of the pass to your original payment method and emails you a receipt. The money usually reaches your card within 5 to 10 business days, depending on your bank; occasionally Paddle takes longer to approve a refund.
• Your Pro Pass ends when Paddle confirms the refund. The CVs it unlocked are locked again, so you can no longer open the full CV or export it, unless another active pass covers them.
• Your account and saved material are not deleted. You can buy a pass again later, or delete your account yourself.

After 14 days

After 14 days a pass is not normally refunded, and we do not give partial refunds for unused days. Still, write to us if something went wrong — for example if your pass never activated or a fault on our side stopped you using it. You keep every right that Paddle’s Refund Policy or the consumer law of your country gives you.

Before you delete your account

Deleting your account does not by itself refund an active Pro Pass, and you cannot use the pass once the account is gone. You can still ask for a refund within 14 days of purchase, at support@cvskit.com or through Paddle at paddle.net, but it is simplest to ask before you delete.

Disputes with your bank

Please write to us before disputing a payment with your bank. A dispute ends the pass and locks the CVs it unlocked, and a refund from us is usually faster.

Questions

CVs Kit is operated by TechMaker. Write to support@cvskit.com. See also our Terms and Privacy notice.